User ID :

Password :



Web Mail?

 
 

 
    Frequently Asked Questions : Table of Contents  

1. General Questions
2. Mail
3. Domain Name
4. FTP
5. Troubleshooting
    1. General Questions  

1.1. What is the difference between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use NT.


1.2. What do I need to use web hosting services?
Web browser and Internet connection is all that is needed.


1.3. How do I change my billing information?
Go to Billing->Billing Info menu, and click the Change Billing Info button.


1.4. How do I change my contact information?
Go to Acct. Preferences->Contact Info and edit your contact information.


1.5. I forgot my Miva password, what should I do?
There is no way to retrieve this password, you will have to re-install Miva.
Warning: All the data in the Miva will be lost, including Products, Orders and other settings.


1.6. Can I accept credit card on my site? Will it be secure?
Yes, H-Sphere supports secure transaction protocol, such as SSL.


1.7. What is SSL?
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.


1.8. I lost my password, what should I do?
Go to the control panel site. Click on the link "forgot your password", it is usually located bellow the login box, and follow the instructions.


1.9. What happens if I excess my data transfer limit?
Any data transfer in excess of plan threshold will be charged at the end of the billing period.


1.10. Can I purchase additional disk space?
Additional disk space can be purchased through H-Sphere.


1.11. What happens if I purchase additional products in the middle of the month?
Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.

    2. Mail  

2.1. I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
Write mail server login name in the Netscape preferences with the % character instead of the @ sign, e.g. login: username%domain.com


2.2. How do I pop in to pick up my virtual domain email?
Virtual domain users need to use the following format for thier user name when popping in:
	user%virtual_domain_name
Eudora might require the following syntax:
	user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
	user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default domain".<

 

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